FAQ
GETTING AROUND MY ECOLODGE
HOW DO I GET FROM NEW CHITOSE (CTS) AIRPORT TO MY ECOLODGE?
Below are the available public transport modes from the New Chitose Airport.
– JR Rapid Airport Train > JR Otaru Station (transfer to local line) > JR Kutchan Station > MY ecolodge Private Pick-up
– MY ecolodge Private Pick-up > See here for the JR train timetable (subject to change based on season)
CAN I REQUEST FOR A PICK UP OR DROP OFF FROM HIRAFU WELCOME CENTER OR JR KUTCHAN STATION?
HOW DO I GET TO THE MAIN HIRAFU SKI SLOPES?
We offer a complimentary MY Ecolodge shuttle service that runs at 8am, 8:30am and 9am. The stops are King Gondola and Hirafu Welcome Centre (Base). When you are done skiing, you will have to hop on a local bus. They are super convenient with multiple bus options – Ask our front desk staff for more information!
HOW CAN I GET AROUND THE RESORT BESIDES USING THE MY ECOLODGE SHUTTLE SERVICE?
If you happen to miss our last shuttle, there are other shuttle buses that run until 20:00 that you can take. You can get either the big grey Hanazono shuttle bus to Midtown Niseko and then walk 5 minutes to My Ecolodge or you can hop on the smaller red Hirafu Free Shuttle EAST LINE bus to Seven Eleven. They both come every 30 minutes and are free. Please note, the Hirafu shuttle stops between 10-11:30, 13:30-15:00 and 18:00-19:30 to change drivers. If you’re waiting for a bus within these periods, your best option is to get the Hanazono bus to Midtown. Alternatively, you can get a taxi on the GO app.
CAN I DELIVER MY LUGGAGE TO MY ECOLODGE BEFORE MY CHECK-IN AND/OR SEND MY LUGGAGE FROM MY ECOLODGE DURING MY STAY?
Most definitely. Ensure to include your booking name and check-in date when sending your luggage over. And simply approach our friendly Front Desk to arrange your luggage to be sent out. Please note that if you are sending your luggage or ski/snowboard bag to the airport, do allow 2-3 days prior to the date you want them to arrive.
*Our delivery address is:
MyEcolodge, 70-15 Aza-Yamada,
Kutchan-cho, Abuta-gun,
Hokkaido 044-0081
*Tip: Round trip deliveries make your departure procedure easier
I’D LIKE TO SKI/SNOWBOARD A LITTLE LONGER ON THE DAY OF MY CHECK-OUT. MAY I KEEP MY LUGGAGE WITH YOU?
It’s possible but do take note that our check-out time is at 10am. But you could leave your luggage at our front desk storage.
ARE THERE SKI/BOARD STORAGE FACILITIES IN MY ECOLODGE?
We do provide such services; there’s heated storage room made available on the 1st floor where you could store your all your gears for free. Additionally, there’s waxing corner in the storage room available for your convenience.
DO YOU OFFER COIN LAUNDRY SERVICES?
Yes we do. There’s three pairs of washing machines and dryers available but it’s a paid service option.
Washing machine service cost 200yen per wash and dryer is at 100yen for 30 minutes. If you may require washing detergent, it can be purchased from our front desk.
ARE THERE ANY INTERNATIONAL ATMS THAT I CAN WITHDRAW MONEY FROM?
There are 3 international ATMs located at Hirafu:
- Seven Eleven (available 24 hr. Just across the street)
- Lawson Convenience (available 24hrs. All major credit cards accepted)
- Aya Niseko (from 10am -5pm, Visa and Mastercard with IC chip accepted)
ABOUT THE LODGE
WHAT TIME CAN I CHECK-IN/OUT?
Check-in time is 15:00 and check-out time is 10:00 on the morning of departure. If you arrive earlier or are only leaving later in the day, feel free to leave your luggage with us until then!
ARE THERE LIFTS IN THE LODGE?
Unfortunately, we do not have any lifts, so we recommend for you to request a room located on the second floor (valid for Twin/Double Room bookings only, and subject to availability).
ARE THERE ANY SKI/SNOWBOARD STORAGE FACILITIES?
Yes! We provide a ski and snowboard drying room facility for all guests on Level 1 of the building. The drying room may also be accessed from an external staircase just next to the entrance that brings you right inside!
IS THERE A CAR PARK AT THE LODGE?
Free parking spaces are available to all guests. However the number of spaces are limited so if you plan to come by car, please check in advance whether our parking spaces are available.
DO YOU OFFER COIN LAUNDRY SERVICES?
Yes. Please use the in-house washing and tumble-drying machines located on Level 1 of the building. Our machines are all ¥100 coin-operated and you can purchase detergent from the Front Desk.
MYECOLODGE’S CANCELLATION POLICY
I HAVE TO CANCEL MY BOOKING WITH MYECOLODGE, CAN I GET A REFUND?
If you made your booking through an online agent (eg: OTA, Trivago, Expedia, Booking.com, etc.) you may have to abide by their cancellation policies.
If you made your booking directly with us;
Domestic bookings may require a one week prior notice of cancellation to qualify for a full refund.
International bookings require a 30 day prior notice of cancellation to qualify for a refund. If your cancellation is influenced by Japan travel restrictions, you are entitled for a full refund.
CAN I CHANGE OR POSTPONE MY STAY WITH MYECOLODGE?
Sure you can!
OKAY, I REALLY HAVE TO CHANGE MY STAYING ARRANGEMENTS WITH MYECOLODGE, WHAT DO I DO?
We would really love to assist you with your staying arrangements! You can drop us an email at [email protected]
Or if you would like to speak to us about it, you can call us at +81 (0)136 55 5556.
ABOUT THE AREA
WHERE CAN I RENT MY SKI/SNOWBOARD GEAR FROM?
The nearest gear rental shop is available at Good Sports located a short 3-minute walk away where you can rent your gear. Alternatively, there is a rental shop directly across the road called ‘Rental shop Yoshi’ you can also rent from. Another reccomended shop is Rhythm in Hirafu.
ARE THERE ANY INTERNATIONAL ATMS THAT I CAN WITHDRAW MONEY FROM?
We have a 7-Eleven convenience store directly opposite us that is open 24 hours and takes international cards!
WHAT NEARBY EATERIES ARE THERE?
Our in-house Tam Tam Ramen Restaurant whips up a medley of local and international dishes, ranging from rice bowls, ramen, nabe (hotpot), and more! There is also a number of restaurants that serve very good meals within walking distance from the lodge. Upon check in we can provide you with a Niseko Wine & Dine guide that has a comprehensive list of restaurants in the area. Alternatively, you can download the Niseko Winter App and find the guide in there, or just ask our very friendly and food-loving Front Desk team for their personal recommendations!
You are more than welcome to use our phone to make reservations if you require.
WHAT OTHER ACTIVITIES CAN I DO BESIDES SKIING/SNOWBOARDING?
If skiing/snowboarding isn’t your thing, there are companies that do backcountry touring, snowshoeing and snowmobiling. Alternatively, there are a number of onsens (Japanese hot springs) in the area that can help you relax and unwind after a long day on the mountain. Our staff are quite knowledgeable about the area and can recommend restaurants and other activities upon your arrival.
CAN YOU RECOMMEND A BUDGET SKI/SNOWBOARD SCHOOL THAT ALSO PROVIDES QUALITY SERVICE?
- GoSnow
- NBS
- Niseko International Snow School
For our guests, we would recommend GoSnow as they are very easily accessible from MY ecolodge and the shuttle bus drop off points.
CAN I SMOKE INSIDE THE LODGE?
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Smoking is not allowed anywhere inside the lodge, so please use the designated smoking area located outside when you smoke.
