MYECOLODGE’S COMMITMENT AGAINST THE SPREADING OF NOVEL CORONA VIRUS (COVID-19) IN JAPAN
We care about you
MYEcolodge takes special interest in your well-being. In the age of COVID-19, we make sure that everybody is safe when staying with us.
MYECOLODGE STAFF COMMITMENT
STAFF VACCINATION
All permanent staff at MYEcolodge have completed their vaccination.
COVID-19 PERSONAL AND INTERPERSONAL COMPLIANCE
In order to prevent the further spread of COVID-19, both staff and guests are required to comply with these regulations at all times while within the hotel grounds:
- Wear protective facial masks properly at all times
- Sanitize and clean hands at any possible juncture in time
- Admit to temperature taking before entering the hotel
- Actively practice and enforce social distancing at all times
FACILITY-WIDE SANITIZATION
Common areas are sanitized every morning, afternoon and evening, daily. 
Hand sanitizers are made available for public use in and around the hotel common areas and within the restaurant (Tam Tam Ramen).
Guests’ rooms and ‘workation’ areas are sanitized before every check-ins.
Restaurant (Tam Tam Ramen) tables are sanitized before meals.
Shuttle services are sanitized after every use.
FACILITY-WIDE VENTILATION
The hotel and restaurant areas are ventilated daily to provide fresh air circulating and prevent the lingering of stale and stagnant air.
FACILITY-WIDE SOCIAL DISTANCING
A distance of at least two (2) meters between guests during check-in.
Front desk staff may limit the number of people in a queue.
Acrylic boards are installed at the front desk counter to prevent airborne infection between guests and the staff.
Seats in restaurants and lounges are set with a partition or acrylic board installed between seats.
A minimum social distance of one (1) meter apart from people of different groups are observed at all times.
SHUTTLE SERVICE
Shuttle service operators reserves the right to limit the number of passengers with accordance to COVID-19 social distancing regulations.
GUESTS’ WELL-BEING
GENERAL HEALTH
Guests are advised to be alert on the following symptoms:
- Have cold or constant sneezing and coughing
- Have body temperature of more than 37.5°C or 99.5°F
- Loss or reduced sense of smell and taste
- Feel unusually fatigued
If these symptoms are present, guests are advised to consult medical services/assessment before checking-in with us.
CHECKING-IN WITH COVID-19
Guests with positive COVID-19 active infection are advised to postpone or proceed to cancel their registration with MYEcolodge.
MYEcolodge reserves the right to refuse service towards any person/s with active COVID-19 infection to protect current in-house guests.
MYECOLODGE GUEST COMMITMENTS
IN-HOUSE GUEST HEALTHCARE
In-house guests who are displaying cold or COVID-19 symptoms are advised to alert front desk staff in order to receive further medical assessment/treatment.
Front desk staff are also obliged to assist guests in any other medical conditions/emergency to the best of their ability.
MEDICAL ASSESSMENT AND CARE
In-house guests that require further medical assessment/treatment beyond the hotel’s ability shall be referred to the following medical facilities:
- Kutchan International Clinic (Less than 500m)
- Kutchan Kosei Hospital (Less than 7km)
IN-HOUSE COVID-19 POSITIVE GUESTS
Should guest/s develop positive COVID-19 infection while staying with MYEcolodge, front desk staff will immediately isolate and quarantine the guest/s to a designated room with accordance with COVID-19 self-quarantine standards.
MYEcolodge is committed in taking care guests’ lodging needs in this time of need.
CHECKING-OUT WHILE COVID-19 POSITIVE
In-house guests with positive COVID-19 active infection will have to comply with local medical council’s procedures regarding check-out.
MYECOLODGE CANCELLATION POLICY
RESERVATION POSTPONEMENT
Should there be any circumstances whereby a postponement of arrangements needed to be made, guests may phone in at +81 (0)136 55 5556 or e-mail MYEcolodge directly at info@my-ecolodge.com
Alternatively, guests are welcome to use the ‘Contact Us‘ page.
CANCELLATION FOR RESERVATIONS MADE BY THIRD PARTY PLATFORMS
If you made your reservations through an online agent (eg: OTA, Trivago, Expedia, Booking.com, etc.) or by any other travel agencies you may have to abide by their cancellation policies.
More information concerning their policies may be found on the respective websites.
CANCELLATION FOR RESERVATIONS MADE DIRECTLY WITH MYECOLODGE
If you made your booking directly with MYEcolodge;
Domestic bookings may require a one week prior notice of cancellation to qualify for a full refund.
International bookings require a 30 day prior notice of cancellation to qualify for a refund.
If your cancellation is influenced by Japan travel restrictions or Japan border closures; you are entitled for a full refund.
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